Privacy Policy

1. Information We Collect

CoinPayGateway collects the following types of information:

• Account Information: Name, email address, phone number, and encrypted passwords
• KYC Information: Identity documents, selfie photos, and address verification for compliance
• Transaction Data: Cryptocurrency addresses, transaction amounts, and blockchain transaction hashes
• API Usage: API keys, callback URLs, and integration data for payment processing
• Technical Data: IP addresses, browser information, and usage analytics

2. How We Use Your Information

We use your information for:

• Processing cryptocurrency payments and withdrawals
• Verifying your identity for regulatory compliance (KYC/AML)
• Providing customer support and technical assistance
• Preventing fraud and ensuring platform security
• Improving our services and user experience
• Complying with legal and regulatory requirements

3. Information Sharing

We do not sell or rent your personal information. We may share information with:

• Service Providers: Third-party services that help us operate our platform
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent for specific integrations

4. Data Security

We implement industry-standard security measures:

• Encryption of sensitive data both in transit and at rest
• Secure API authentication with Bearer tokens
• Regular security audits and vulnerability assessments
• Access controls and monitoring systems
• Secure storage of KYC documents and personal information

5. Cryptocurrency Transactions

Important information about blockchain transactions:

• All cryptocurrency transactions are recorded on public blockchains
• Transaction data may be permanently visible on blockchain networks
• We do not control or have custody of your cryptocurrency funds
• You are responsible for the security of your wallet addresses

6. Data Retention

We retain your information for:

• Account data: As long as your account is active
• KYC documents: 5 years after account closure for compliance
• Transaction records: 7 years for regulatory requirements
• Technical logs: 12 months for security and debugging

7. Your Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Delete your account and associated data
• Export your transaction history
• Opt-out of non-essential communications

8. Contact Information

For privacy-related questions or requests, contact us at:

• Email: privacy@coinpaygateway.com
• Support: Through your dashboard support system